MEETING THE CUSTOMER’S DEMANDS

————-

On a Northwest Airways flight to Atlanta, Georgia, a middle-aged, well to do woman found herself sitting next to a well-dressed black man. She called the attendant over to complain about her seating. “What seems to be the problem Madam?” asked the attendant. “You’ve sat me next to a (she used the N word). I can’t possibly sit next to this disgusting person. Find me another seat!” “Please calm down Madam.” the attendant replied.

“The flight is very full today, but I’ll tell you what I’ll do. I’ll go and check to see if we have any better seats available. The woman shoots a snooty look at the snubbed black man beside her. A few minutes later the attendant returns. The woman cannot help but look at the people around her with a smug and self-satisfied grin. The flight attendant then says…”Madam, unfortunately, as I suspected, economy is full. However, we do have one seat in first class. Before the lady has a chance to respond, the attendant continues…”It is most extraordinary to make this kind of upgrade, however, and I had to get special permission from the captain. But, given the circumstances, the captain felt that it was outrageous that someone should be forced to sit next to such a person.

Thumb upThen the flight attendant turned to the black man sitting next the irate lady, and said: “So if you’d like to get your things, sir, your seat in first class is now ready for you…”

At this point, the surrounding passengers stood and gave a standing ovation, while the black man walked up to the front of the plane.

Who knows? Something like this may have happened on one of the thousands of daily flights by U.S. airlines. The Board of Transportation, reports U.S. airlines carried about 1 billion passengers on domestic flights across the United States in 2018.

About this entry

You’re currently reading “MEETING THE CUSTOMER’S DEMANDS,” an entry on Harvey Tobkes.

Published:
09.26.20 4:01
Category:
General